Terms and Conditions

1. Introduction

Welcome to Lens2Cart.com operated by Omni Reach Solutions Ltd ("we", "our", or "us"), a company incorporated and registered under the laws of Kenya, with its registered office located at Nairobi, Kenya.

These Terms and Conditions govern your access to and use of Lens2Cart.com, including all purchases, services, content, features, and products available through the Website. By accessing, browsing, registering, or purchasing from the Website, you agree to be legally bound by these Terms and Conditions.

If you do not agree with any part of these Terms, please do not use the Website.

2. Eligibility

By using this Website, you confirm that:

• You are at least 18 years old or using the Website under the supervision of a parent or legal guardian.
• You have the legal capacity to enter into binding agreements under applicable laws.
• All information provided by you is accurate, complete, and current.

3. Communications and Marketing Consent

By creating an account, placing an order, subscribing to newsletters, or otherwise interacting with Lens2Cart, you consent to receive transactional communications relating to your orders, deliveries, account activity, customer service requests, and security notifications.

Where permitted by law, we may also send promotional offers, marketing communications, and product updates. You may opt out of marketing communications at any time by following the unsubscribe instructions provided in such communications or by contacting our customer support team.

4. Description of Services

Lens2Cart provides an online platform for the sale of eyewear products, including but not limited to:

• Prescription eyeglasses
• Sunglasses
• Contact lenses
• Eyewear accessories
• Related optical products

Product descriptions, specifications, images, and pricing are provided for informational purposes only and may be updated without prior notice.

5. Medical Disclaimer

Lens2Cart does not provide medical, optometric, healthcare, diagnostic, or treatment advice. Any information available on the Website is provided for general informational purposes only and should not be considered a substitute for professional medical advice, diagnosis, or treatment from a licensed eye-care professional.

Customers are solely responsible for ensuring that any prescription information submitted is accurate, valid, and issued by a qualified practitioner.

6. Prescription Verification

By ordering prescription eyewear or contact lenses, you confirm that:

• You possess a valid prescription issued by a licensed eye-care professional.
• The prescription information provided is accurate and current.
• Lens2Cart may contact your optometrist, ophthalmologist, or healthcare provider to verify prescription details where necessary.

Lens2Cart reserves the right to refuse or cancel orders where prescription information cannot be verified.

7. Pricing and Payment

All prices displayed on the Website are stated in Kenyan Shillings (KES) unless otherwise specified. Prices include applicable taxes where required by law.

Accepted payment methods may include:

• Credit Cards
• Debit Cards
• Mobile Money Payments
• Bank Transfers
• Cash on Delivery (where available)

Lens2Cart reserves the right to correct pricing errors and cancel orders resulting from pricing inaccuracies.

8. Orders and Acceptance

Submission of an order does not constitute acceptance by Lens2Cart. An order is deemed accepted only after payment authorization and issuance of an order confirmation.

Lens2Cart reserves the right to reject, refuse, or cancel any order at its sole discretion, including where:

• Products are unavailable;
• Pricing errors exist;
• Fraudulent activity is suspected;
• Prescription verification fails.

9. Delivery

Delivery timelines provided on the Website are estimates only. While Lens2Cart will make reasonable efforts to deliver products within the indicated timeframe, delays may occur due to circumstances beyond our control.

Risk and ownership of products pass to the customer upon successful delivery to the delivery address provided during checkout. Customers must inspect products upon receipt and notify Lens2Cart promptly of any issues.

10. Intellectual Property

All content appearing on the Website, including text, graphics, logos, trademarks, product images, software, designs, and other materials, is the property of Lens2Cart, Omni Reach Solutions Ltd, licensors, or respective brand owners. No content may be copied, reproduced, distributed, modified, or used without prior written consent.

11. User Accounts

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify Lens2Cart immediately if you suspect unauthorized access to your account. Lens2Cart shall not be responsible for losses arising from unauthorized use of your account caused by your failure to maintain security.

12. Prohibited Activities

Users shall not:

• Provide false information;
• Engage in fraudulent transactions;
• Attempt unauthorized access to the Website;
• Upload malicious software or harmful code;
• Interfere with Website operations;
• Violate any applicable law.

Lens2Cart reserves the right to suspend or terminate accounts involved in prohibited activities.

13. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how personal information is collected, processed, stored, and protected. By using the Website, you consent to the collection and use of information in accordance with our Privacy Policy. The Privacy Policy forms an integral part of these Terms and Conditions.

14. Limitation of Liability

To the maximum extent permitted by law, Lens2Cart, Omni Reach Solutions Ltd, its directors, employees, affiliates, suppliers, and agents shall not be liable for any indirect, incidental, special, consequential, punitive, or economic damages arising from:

• Use of the Website;
• Delayed deliveries;
• Product misuse;
• Website interruptions;
• Technical errors.

Our total liability shall not exceed the amount paid by the customer for the relevant product or service.

15. Force Majeure

Lens2Cart shall not be liable for delays or failures in performance caused by events beyond its reasonable control, including natural disasters, floods, fires, pandemics, government actions, civil unrest, transportation disruptions, internet failures, power outages, supplier failures, or labor disputes. Any obligations affected by such events shall be suspended for the duration of the event.

16. Third-Party Websites

The Website may contain links to third-party websites. Lens2Cart does not control, endorse, or assume responsibility for third-party content, services, privacy practices, or operations. Use of third-party websites is at your own risk.

17. Account Suspension and Termination

Lens2Cart reserves the right to suspend, restrict, or terminate user accounts without notice where these Terms are violated, fraudulent activity is suspected, or legal obligations require such action.

18. Amendments

Lens2Cart reserves the right to modify these Terms and Conditions at any time. Updated versions will be posted on the Website and shall become effective immediately upon publication. Continued use of the Website constitutes acceptance of the revised Terms.

19. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Kenya. Any dispute arising out of or relating to these Terms shall first be resolved through good-faith negotiations. Where a dispute cannot be resolved amicably, it shall be referred to arbitration in accordance with the Arbitration Act of Kenya.

20. Contact Information